Privacy notice
Last updated: February 2026.
Short version: we hold your contact details and our correspondence with you, we do not sell anything to anyone, and you can ask us to show you or delete what we have. The detail follows.
Who we are
Hendrie Estates Limited, a private limited company registered in England and Wales under company number 07232513. Registered office: 7 The Close, Norwich, NR1 4DJ. For anything to do with data protection, write to us at that address or email [email protected].
What we collect
- What you tell us — your name, organisation, email address, telephone number, and whatever else you choose to include when you get in touch.
- Our correspondence — emails and letters, and notes of telephone calls where we have made them.
- Technical data — our web host keeps standard server logs, including IP address, browser type and the pages requested. Every website produces these.
This website has no user accounts and takes no payments, and we do not knowingly collect special category data.
Why we use it, and on what basis
| Purpose | Lawful basis |
|---|---|
| Dealing with your enquiry and any follow-up | Our legitimate interest in responding to people who approach us |
| Agreeing and carrying out a contract with you | Necessary for a contract, or for steps taken at your request beforehand |
| Maintaining business and project records | Our legitimate interest in running the company and defending claims |
| Meeting obligations under the Companies Act and tax law | Legal obligation |
| Any optional analytics we later add | Your consent, which you may withdraw whenever you wish |
Who we share it with
We do not sell personal data and we do not share it for anyone else's marketing. We pass on what is necessary to professional advisers and service providers acting for us — accountants, solicitors, our web host and email provider — each under contract. We disclose data where the law requires it.
Storage and retention
We keep data within the UK or the EEA. If a supplier processes it outside those areas, we use the transfer safeguards UK data protection law allows.
Retention: unsuccessful enquiries, two years; contract and transaction files, twelve years from completion, which matches the limitation period for deeds; accounting records, at least six years as the Companies Act 2006 requires; web server logs, a short period set by our host.
What you can ask us to do
You can ask what we hold and for a copy of it, have inaccurate data corrected, and in certain circumstances have it deleted, have our use of it restricted, object to that use, or have it ported elsewhere. Consent, where we rely on it, can be withdrawn at any point without affecting earlier processing.
Email [email protected] and we will respond within one month. We do not charge unless a request is manifestly unfounded or excessive.
If you are unhappy
Tell us — most problems are quicker to fix directly. You are also entitled to complain to the Information Commissioner's Office, the UK regulator, at ico.org.uk/make-a-complaint or by telephone on 0303 123 1113.
Updates to this notice
This page is amended when our practices change. The date at the head of it is the date of the current version.